1. What is LUMO?

LUMO is a premium streaming service offering live TV, movies, and series. We provide multiple package options for different needs, including LUMO X (Live TV + VOD) and LUMO+ (VOD-only backup service).

2. How do I place an order?

Go to our Order Now page, fill out the order form, and follow the payment instructions. Proof of payment is required before activation.

3. What payment methods do you accept?

We accept Cash App payments only. Send your total to $LUMOTV and leave the payment note blank.

4. How long does activation take?

We strive to activate services immediately, but please allow up to 24 hours as all orders are processed manually in the order they are received.

5. Do you offer refunds?

No. All sales are final. Please review our Terms & Conditions before purchasing.

6. What devices are supported?

- LUMO X works on mobile devices, Firestick, ONN, and NVIDIA Shield.
- LUMO+ works on Firestick, ONN, and NVIDIA Shield only (not phones or tablets).

7. Do you have an automatic subscription renewal?

No, all plans are month-to-month. You are responsible for keeping track of your expiration date.

8. What should I do if a channel is not working?

Channel availability can change without notice. If an entire category is down, it may be due to provider issues outside our control. LUMO+ does not include troubleshooting or channel requests. For LUMO X, you can email us at support@lumotv.stream to report issues.

9. How do I install the service?

We provide step-by-step setup guides for compatible devices on our Setup Guides page. You can also reach out to support@lumotv.stream for assistance.

10. Can I share my account?

Yes. Accounts can be shared and are not restricted.